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Terms of Service

This page is provided for convenience and may be updated over time.

Terms of Service

Effective date: Jan 16, 2026

These Terms of Service ("Terms") govern your use of the Callersapp CRM service ("Service") operated by Lingonberry Island ltd. (Bus.ID: FI2912630-1, Finland) ("Company", "we", "us").

1. Acceptance

By creating an account, accessing the Service, or clicking to accept, you agree to these Terms. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity.

2. Definitions

  • "Customer" means the entity or person that enters into these Terms.
  • "Users" means individuals authorized by Customer to use the Service.
  • "Workspace" means a Customer's isolated environment and data within the Service.

3. Eligibility and accounts

You must provide accurate information and keep your account secure. You are responsible for all activity on your account and the actions of your Users.

4. Service description

The Service provides a multi-tenant CRM for managing contacts, calls, notes, and email history. We may update or modify features and will provide notice for material changes where required. Changes to these Terms are handled under Section 17.

5. Customer responsibilities

You agree to:

  • Use the Service in compliance with applicable laws.
  • Ensure Users follow the Acceptable Use Policy.
  • Maintain appropriate access controls and user management for your Workspace.

See Acceptable Use Policy for prohibited activities.

6. Data and content

  • Customer owns its Workspace data and content.
  • Customer grants us a limited license to host, process, and display the data to provide the Service.
  • We do not access Customer data as a normal practice; access is limited to support, troubleshooting, and legal compliance.
  • Export on termination: Customer has 30 days to export Workspace data.
  • Deletion after termination: Workspace data is deleted within 90 days after access ends, subject to backups and legal obligations.

7. Privacy and data processing

We process personal data as described in the Privacy Notice. Where we act as a processor, the Data Processing Agreement (DPA) applies.

8. Fees and payment

Fees are described in the Pricing and Billing Terms and any Order Form. Price changes, if any, are governed by the Pricing and Billing Terms and generally take effect on the next renewal. Failure to pay may result in suspension or termination.

If a free trial is offered, no payment method is required at signup. If a payment method is added during the trial, the subscription will continue automatically as a paid subscription when the trial ends unless cancelled before the trial ends. If no payment method is added by the end of the trial, the subscription will not continue and will be treated as terminated until the user provides payment details and indicates they wish to continue. See the Pricing and Billing Terms for details.

Plan limits are described in the Pricing and Billing Terms. Free Trial and Business plans include up to 5,000 contacts per workspace; Custom plans apply above 5,000 contacts.

9. Suspension and termination

We may suspend or terminate access if you breach these Terms, fail to pay, or if required to do so by law. You may terminate your subscription according to the pricing and billing terms.

10. Intellectual property

We retain all rights in the Service, including software, trademarks, and branding. These Terms do not grant you any rights to our intellectual property beyond what is necessary to use the Service.

11. Confidentiality

Each party will keep the other party's confidential information confidential and use it only to fulfill obligations under these Terms.

12. Warranties and disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms is limited to the fees paid by Customer in the 6 months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

14. Indemnity (B2B)

Customer will indemnify and hold us harmless from third-party claims arising from Customer's use of the Service or violation of these Terms.

15. Subprocessors

We use subprocessors as described in the Subprocessor List.

16. Notices

We may notify you via email or through the Service. Legal notices should be sent to info@lingonberryisland.com.

17. Changes to these Terms

We may update these Terms from time to time to reflect:

  • Changes to the Service, including new features or changes in how we provide the Service.
  • Security, fraud prevention, or abuse prevention.
  • Changes in applicable law, regulatory requirements, or guidance.
  • Operational or technical changes (including changes in third-party providers).
  • Clarifications, corrections, or improvements to these Terms.

If we make changes that materially and adversely affect your rights or obligations, we will provide at least 30 days' advance notice (for example, by email or through the Service) and specify the effective date.

In limited cases, we may make changes effective sooner if required by law or to address urgent security, fraud, or abuse risks. Where practicable, we will still provide notice.

If you do not agree to the updated Terms, you may cancel your subscription (or stop using the Service) before the effective date. Cancellation takes effect at the end of your current billing period or subscription term. Fees are not refundable except where required by applicable law.

If you continue to use the Service on or after the effective date, the updated Terms will apply, subject to mandatory law and any consumer rights.

18. Governing law and disputes

These Terms are governed by the laws of Finland, excluding conflict of law rules. The parties will first attempt to resolve disputes through good faith negotiations. If unresolved, disputes will be submitted to arbitration under the Arbitration Rules of the Finland Chamber of Commerce with the seat in Helsinki, Finland. If the dispute is not resolved through arbitration or arbitration is not available, disputes will be resolved in the Helsinki District Court (Helsingin käräjäoikeus) unless mandatory law provides otherwise.

19. Consumer terms

If you are a consumer, the Consumer Terms Addendum applies and may override certain sections of these Terms. See Consumer Terms Addendum.